Pasadena technical support
Dedicating time to answer your questions and service requests.
Pasadena technical support – Web Tech Support is the time we dedicate to help you:
- Find the right web solutions that are available to enhance your web site. This includes features like the shopping cart, product catalog, search engines, editing tools, online marketing…etc
- Prepare for the next upgrade of your web site.
- Translating your needs into a workable job.
- Deal with a variety of Web and Hosting related issues, often linked to a common lack of technical knowledge of the Web and the HTML.
Your most frequently asked questions:
- Web page display and screen resolution
- Design: custom or templates?
- Re-sizing pictures
- Credit card processing issues
- eCommerce & Shopping cart options
- Online marketing
- Content Management System
- Importing data
We open a personal account for every customer to monitor all services including Technical Support we provide over the phone or at our Pasadena location. Each service call is timed by a 15 minute increment. When we reach a two hour total we send out an invoice.
The accounts opened to cover approved maintenance and updates can also be used to cover for your Technical Support needs. Whenever the pre-paid amount is used an invoice is sent with an Excel file showing all tasks in detail.
Call us about our pre-paid plans 626-793 2902
Please note that Pre-paid accounts cannot be used to cover new web site construction, new design creation or additional programming ( i.e. implementing a shopping cart is not an update but a new feature development ).