Technical support

Dedicating time to answer your questions and service requests.

Pasadena technical support  – Web Tech Support is the time we dedicate to help you:

• Find the right web solutions that are available to enhance your web site.  This includes features like the shopping cart, product catalog, search engines, editing tools, online marketing…etc
• Prepare for the next upgrade of your web site.
• Translating your needs into a workable job.
• Deal with a variety of Web and Hosting related issues, often linked to a common lack of technical knowledge of the Web and the HTML.

Your most frequently asked questions:

• Web page display and screen resolution
• Design: custom or templates?
• Re-sizing pictures
• Credit card processing issues
• eCommerce & Shopping cart options
• Online marketing
• Content Management System
• Importing  data

Pricing

We  open a personal account  for every customer to monitor all services  including  Technical Support we provide over the phone or at our Pasadena location. Each service call is timed by a 15 minute increment. When we reach a two hour total we send out an invoice.

Pre-paid updates

The accounts opened to cover approved maintenance and updates can also be used to cover for your Technical Support needs. Whenever the pre-paid amount is used an invoice is sent with an Excel file showing all tasks in detail.

Call us about our pre-paid plans 626-864 6941

Please note that Pre-paid accounts cannot be used to cover new web site construction, new design creation or additional programming ( i.e. implementing a shopping cart is not an update but a new feature development ).